Before you read about all the changes we have made to ensure your safety and security whilst in our home, please remember these few points below:
Our Guarantee to You
- You are our first priority
- A very warm welcome to our home always awaits
- Spotlessly clean rooms
- A relaxing stay in our fully self-contained accommodation
- The perfect base for exploring stunning Queenstown.
Changes to our Normal Operating Procedures to meet COVID-19 Secure Guidelines
Everyone should take responsibility for their own actions in order to stay safe
As always, your safety and happiness when staying at either Queenstown Mountain View Holiday Home or Queenstown Morning Birdsong continue to be of the utmost importance to us. We want you to feel comfortable, secure and relaxed while enjoying a break and staying.
The Government has issued guidelines for the hospitality sector to make sure that measures are put in place to reduce risk while this pandemic remains a threat. We must comply with the guidelines and need to make the following changes to our normal service routines to safeguard both ourselves and you, our guests.
If you’ve stayed with us before, you’ll know how important cleanliness is to us. Phillipa has always taken pride on the spotless nature of our homes.
As always, if you have any concerns or questions, please do not hesitate to get in touch. We are always here to help, just give us a ring.
Phillipa’s Mobile – 027 682 1253.
Deposits and payments
Like many other businesses, we will be operating a cashless environment. All payments must be made by credit or debit card. All bookings will need to be paid in full at the time of booking.
If the place you live in is put into local lockdown by the government meaning that you will be unable to travel on your intended dates, you must contact us immediately. If you have already paid your deposit, do not worry, you can rebook your stay with us and we will use the deposit already paid as the deposit towards your rearranged stay. This stay must be booked within the next three months and taken within twelve months of your original stay date.
If Queenstown is placed in local lockdown, the same process as above will be followed for any guests due to arrive within the local lockdown timescales.
If you are staying with us when the local lockdown is announced, you must return home immediately to self-isolate. The remaining balance of your stay will be refunded.
Arrival and Check in
As usual, you’re asked for your anticipated arrival time. In light of COVID-19, this is important. If you are significantly delayed on your journey, please let us know as soon as you can.
We will already have checked that you have provided the full address and telephone contact numbers for each guest, this information will be used in the unlikely event that the track and trace process needs to be implemented.
Hand sanitiser will also be available.
For your continued safety your room will not be serviced during your stay. If you require anything then please telephone 027 6821253 and replacements will be placed outside your door.
A small bag of anti-bacterial wipes will also be available in your room, you only need to let us know if you want more.
The deck areas
The deck is available for your use and you are very welcome to use them.
Please be aware that the use of the deck areas is at your own risk and we accept no liability for any damage to property or injury sustained to yourselves.
Check Out and Departure
If the weather allows, can you open the window in your room before you depart. Place leave your key in the lockbox. If possible, we would love to chat to you before you leave so please contact us so we can come and say “until the next time”.
If You Display Coronavirus Symptoms During Your Stay
If you display Coronavirus symptoms during your stay, please contact us and we will direct you to nearest testing station and book your appointment. Should those test results come back positive and you are required to self- isolate, you should leave immediately and make your way home if at all possible.
If you cannot travel and need to self-isolate in your accommodation, you must remain in your room at all times. We will bring all food and drinks to your room. You will be required to pay for the extra nights’ accommodation, along with all food and drinks provided. If your extended stay also results in us having to cancel a booking for another guest, you will also be liable for those charges.
Should you require more information regarding Covid 19 in New Zealand please refer to https://covid19.govt.nz/covid-19/