Queenstown Holiday Homes

Our Terms and Conditions.

Reservations and Cancellation Policy

• On booking, full payment is required to secure the reservation.
• If the reservation is cancelled more than 8 days before the arrival date, payment will be refunded and there will be no cancellation charge.
• If the reservation is cancelled 7 days or less before the arrival date we will be more than happy to transfer to a later date, with no charge
• In the event of an early departure, guests will be liable for the full amount of the cost of their stay. In exceptional circumstances, this will be at the discretion of the owner.
• Additional services, e.g. flowers, champagne and chocolates, will be charged for upon booking.
• Please note that upon making a reservation the agreement becomes a legal contract.

Insurance

We strongly recommend that guests purchase travel insurance.

For our Covid 19 policy https://queenstownholidayhome.co.nz/our-covid-19-policy/

Children

We welcome children aged 14 years and over.

Groups

We do not accept stag, hen or group bookings.

Pets

We regret that we are unable to accept pets.

Non-availability of Accommodation

We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control.  We would, however, attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation.  Our liability would not extend beyond this refund.

Arrival

Your accommodation will available from 4pm on the day of arrival and we kindly ask that guests check in before 9pm.  When arriving late in the evening please be quiet and respect our neighbours privacy. Please note we do not offer a permanent reception and therefore if you would like to check-in outside of these times it must be agreed prior to your arrival. Any property not occupied, or communications of lateness not made by midnight on the due day will be considered as a no-show and Queenstown Holiday Homes have the right to re-let any such room.

Unregistered Guests

All guests are required to register on arrival. Management reserves the right to charge a fee of $150.00 per non-registered guest per night.

Departure

Guests are requested to check out by 10am on the day of departure, unless otherwise arranged.  We reserve the right to charge any guest, who has not vacated their accommodation by this time, a subsequent night at the appropriate daily tariff.

Liability

The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.

Privacy Policy

Any personal data we collect from you, or that you provide to us, will be processed under the terms of the General Data Protection Regulations. Full details of our Privacy Policy can be found on our website.

Smoking/Vaping

In compliance with legislation it is illegal to smoke anywhere within the premises of Queenstown Holiday Homes and we apply the same rules to vaping. Guests either found smoking/vaping within their rooms or remains of signs of smoking/vaping by leaning out of the windows will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of $250.00 to cover deep cleaning costs. We also reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms and any other associated costs. For our guests’ convenience, there is a smoking/vaping area in the car parking area. Guests are respectfully asked to remain in this area when smoking/vaping and that they carefully extinguish any cigarettes/cigars into the containers provided.

Damage and Breakages

We kindly ask guests to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement or cleaning works are carried out immediately and may help reduce the risk of further damage.  Whilst we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.

Use of Wi-Fi

The provision of Wi-Fi services (excluding some restricted sites) are provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.

Hot Food

It is important that rooms and furnishings remain clean and fresh for the benefit of all guests. Therefore, the consumption of hot food is not permitted in the bedrooms. If we do discover evidence of hot food being eaten in the bedrooms, we will have no alternative but to charge the occupants a deep cleanse charge.